Frequently Asked Questions

Click the questions below to find the answer

  1. How do I pay for service?
  2. Can I receive diapers before my baby is born so I will feel better prepared?
  3. What quantity do you recommend?
  4. Is there anything else I need to have to use cotton diapers besides the diapers?
  5. What are the charges and what is included?
  6. Do I need to rinse the soiled diapers?
  7. Can I make changes to my order?
  8. What if I will be out of town?
  9. How many diapers will I get each week?
  10. What should I use to store the soiled diapers in?
  11. What do I do on my delivery day?
  12. What do I do if I forget to set out my soiled diapers?
  13. Can I pick up and deliver my own diapers at your offices in Seattle?
  14. Can I have my diapers delivered and picked up to an address other than my own?
  15. How do I put on a diaper?
  16. Will I pin the baby?
  17. Does the diaper stay on?
  18. How do I travel with cloth?
  19. Will the nursery smell?
  20. What type of diaper covers do I need?
  21. Do I need to prep the dirty diapers before I return them to Baby Diaper Service?
  22. I heard that Destin rash cream is not recommended for cloth diapers. What can I use?
  23. Will I have enough diapers each week?
  24. What if my baby is a heavy wetter or needs protection for overnight sleep?

 

How do I pay for service?

Payment can be made either by check or credit card. Many of our customers put their account on auto charge. Anytime there is a balance on their account, the credit card we have on file is automatically charged. Our customers still receive a copy of the charges for verification purposes. We accept Visa, MasterCard, and Discover. Customers who pay by check simply put their payment in a used envelope and tape it to the outside of their bag of soiled diapers for pick up.

 

Can I receive diapers before my baby is born so I will feel better prepared?

Absolutely. If you are planning to begin diaper service right from the birth of your baby, we recommend scheduling a pre-birth delivery. This will include a one week supply of cotton diapers along with any other diapering supplies you ordered. We won’t deliver anything after the first delivery until we hear from you that you’ve had your baby. Once the baby is born, give us a call. We will activate your account and begin our automatic weekly pick up and delivery service. There is no extra charge for the pre-birth. It counts as the first delivery of the 4 weeks that you would have pre-paid. Once your service is activated, you will have 3 more deliveries coming.

 

What quantity would you recommend?

We recommend 70 for a newborn. This gives you 10 changes a day which is what most newborns use. You can increase or decrease your weekly order of diapers if you find 70 to be too many or not enough. View the price list

 

Is there anything else I need to have to use cotton diapers besides the diapers?

Yes, we recommend you start with 4 to 6 diaper covers and a Snappi Clip. You are not required to purchase these items from Baby Diaper Service but are necessary for successful cloth diapering. They are available to view  for your convenience at both our online and brick and mortar boutique.  Personalize your accessory order on our  Order Diaper Service page.

 

What are the charges and what is included?

The cotton diaper service includes three components (1) the rental of the cotton diapers, (2) the professional laundering of the diapers,  (3) the weekly pick-up and delivery of the diapers, and (4) diaper pail, liner and deodorizer. We charge based on the quantity rented. If for example, you order the recommended 70 diapers for a newborn, the weekly charge is $20.75. For other quantities, see our price list. We bill in 4 week increments and have a 4 week minimum which is nonrefundable.

 

Do I need to rinse the soiled diapers?

No, rinsing is not required! Your clean diapers are delivered in a plastic bag. Use this bag to line your hamper. When you take the diaper off of the baby, simply roll it up and place it in your lined hamper. It is not necessary to soak or rinse your diapers. Only diapers used as “Burp Cloths” or to clean up milk will need to be rinsed to avoid mildew growth and stains.

 

Can I make changes to my order?

Absolutely. For any changes including diaper size, quantity, vacation holds, and new addresses, please let us know 3 working days before your delivery day. Making changes is easy and can be done either by calling or by using our online Diaper Service Changes form.

 

What if I will be out of town?

You will not be charged for the weeks you do not use the diapers provided you pre-scheduled a vacation hold, 1 to 2 weeks prior to the hold date. You can do this by calling our offices at 206-634-2229 or 800-562-2229 or via email to info@BabyDiaperService.net.

 

How many diapers will I get each week?

On your first and second deliveries you will receive the weekly number of diapers that you ordered. After that, you will be on a rotation basis. The number of soiled diapers you turn in on your first delivery will be counted and that same number will be returned to you on your next delivery. Learn more about our Diaper Rotation system

 

What should I use to store the soiled diapers in?

We would recommend using a hamper that will hold a week’s worth of diapers and has a lid. For overall functionality and ease of use, our recommendation would be the Flip-Top Hamper. This hamper will be delivered to you automatically on your first delivery. Specially made deodorizers will be delivered every fourth delivery with your diapers at no extra charge.

 

What do I do on my delivery day?

Our drivers begin their routes very early. Please set out your soiled diapers on the night before your delivery day. We suggest you set a weekly reminder in your cell phone to remind you.

 

What do I do if I forget to set out my soiled diapers?

You can either bring them in to our Boutique or, the following week, set out two weeks of soiled cotton. We suggest you set a weekly reminder in your cell phone to remind you to set out the diapers the night before your pick-up day. If we don’t pick up the soiled cotton diapers, your driver will deliver your clean bundle (see two exceptions below), and we will schedule a LOAN delivery of 75% of your weekly diaper order.
Exception One: Clean diapers will not be delivered on your 2nd delivery week if there are no diapers to pick up then.
Exception Two: Loan bundles are not delivered if 2 weeks worth of soileds are not set out the week after you forget to put out diapers.

 

Can I pick up and deliver my own diapers at your offices in Seattle?

Yes, if you live outside our delivery area, you are more than welcome to set up a diaper service account and make your own pick-up and deliveries. The charges are the same.

 

Can I have my diapers delivered and picked up to an address other than my own?

Yes. Many of our customers live outside of our service area, but have arranged to have service to a friend’s home that is in our service area.

 

How do I put on a diaper?

We encourage you to view our online videos which demonstrate the best diapering techniques for containment.

See our Learn How to Diaper section to learn the tips and tricks of diapering with cotton.

 

Will I pin the baby?

Today’s advances in diaper covers leave you not needing the antiquated pins to fasten the cloth diaper. No pins needed: using the instructions to fold the cloth diaper and securing in a secured diaper cover, the baby will be comfortable and protected. For added reassurance, you can use pins or a Snappi. With pins, you can use the trick to slide it through a wrapped bar of soap to “grease” the pin to ease the pin into the cloth, thereby making it less likely to be awkward and placing the pin into some but not all the layers will avoid contact with the baby. A Snappi is the latest technology and uses a sports bandage like closure to grasp the cloth in a 3-point, triangular form.

 

Does the diaper stay on?

Yes. You will pin one leg first and make adjustments with the other side panel to get a snug fit. Don’t worry, your baby’s legs have plenty of room to move around – trust your judgment and know that you will be a pro in no time!

 

How do I travel with cloth?

Just as you would with disposable diapers: with a diaper bag of all the essentials (diapers, wipes, and optional changing pad) and a bag to carry dirty diapers. Baby Diaper Service has a carry tote available for purchase that is washable, waterproof and stays tight to contain the dirty. A simple plastic bag will also do, for you to place into your Baby Diaper Service provided hamper when you return home from day trips. If you are taking an extended vacation, you can decide to bring diapers with you (no interruption of service), or decide to put the service on hold (please call a week before your scheduled pick-up to let us know, so we can come pick-up all the dirty and clean diapers of which we will return the contracted amount of clean diapers when you return).

 

Will the nursery smell?

The odor is contained within the Baby Diaper Service pail that is provided with service. It is not air tight, but is the industry standard for diaper service pails. It does its best with a provided all natural citrus disc odor absorber, that lasts about 3-4 weeks that will be replaced with the service every 4 weeks unless requested more frequently. It is also safe to add baking soda, which is natural and safe for baby, to the diaper pail – please don’t add any other solutions for the proper care of the cloth diapers

 

What type of diaper covers do I need?

There are many types on the market that will hold a prefold cloth diaper. The options are endless in terms of one size fits all and the type of materials, not to mention the options of prints. In general, you will need 3 to 6 diaper covers per size. One size fits all diaper covers generally allow for multiple if not all sizes to be covered, with a lot of snaps. Material of diaper covers traps in moisture and allows for air to pass. Fleece and wool diaper cover are wicking in nature and also regulate the temperature, plus wool is self-cleaning and requires less wash maintenance and comes with a higher price tag. Baby Diaper Service has a list of recommended products that are both affordable and functional. Baby Diaper Service’s diaper cover brand is highly rated amongst its customers and is the most affordable diaper cover on the market.

 

Do I need to prep the dirty diapers before I return them to Baby Diaper Service?

No, there is no rinsing or soaking. You place the soiled diapers in the provided pail and bag liner and Baby Diaper Service will pick them up weekly. We actually ask that you don’t pretreat them for the longevity of the cloth diapers, its best we care for them. Place only soiled diapers in the pail, the occasional baby wipe or cloth diaper liner is okay, and our sorters will appreciate the care you take now to save them time later.

 

I heard that Destin rash cream is not recommended for cloth diapers. What can I use?

While it is most likely your baby will not experience a diaper rash using our service, it does happen for a variety of reasons. If you do experience diaper rash, a rash cream that does not contain cod liver oil since it will stain the cloth diaper. Quality is important to us, so a diaper with such a stain will be inspected and retired from its usual life of 80 to 100 washes.

 

Will I have enough diapers each week?

Every week, on the same day, you will set out your dirty diapers in exchange for clean diapers. To decide on the number of diapers needed each week, our customer service team will contract an amount right for the size and age of your baby. Recommended for newborns is 70 diapers a week. With five different sizes of cloth diapers and training pants, we are sure to have a diaper to cover your growing baby. You can make a size and/or a quantity change as easy as a call or email to our office, and it will be affordably be fifty cents more or less, for each ten diapers you go up or down in quantity. Since the service price is based on quantity and not size, with exception of Toddler sizes which cost more due to more layers/cost per goods, you can mix and match sizes to accommodate between sizes or added coverage for overnight (doubling newborn with large size diaper).

 

What if my baby is a heavy wetter or needs protection for overnight sleep?

You can use two diapers for double the wetness protection. Fold one diaper as you would normally and insert the other one over it, folded in thirds. For a little extra air flow, use a wool cover. Baby Diaper Service allows you to mix and match the size, up-to the contracted number of diapers. For example, you can contract a handful of preemie or newborn diapers with your larger size diapers. And you can do the same when your child is in training pants, for added protection.