Frequently Asked Questions

Click the questions below to find the answer

1. How do I pay for service?
2. Can I receive diapers before my baby is born so I will feel better prepared?
3. What quantity do you recommend?
4. What are the charges and what is included?
5. Can I make changes to my order?
6. What if I will be out of town?
7. What should I use to store the soiled diapers in?
8. What do I do on my delivery day?
9. What do I do if I forget to set out my soiled diapers?
10. Can I pick up and deliver my own diapers at your office?
11. Can I have my diapers delivered and picked up to an address other than my own?

 

How do I pay for service?

You will set up auto pay using our secure payment system when you create your account.  The service fee is a recurring charge, every 4 weeks.  Items scheduled for delivery will be charged each week.

Can I receive diapers before my baby is born so I will feel better prepared?

Absolutely. If you are planning to begin diaper service right from the birth of your baby, we recommend scheduling a pre-birth delivery. Most families will start with one case (4 packages) of the size 1 newborn diapers.  We won’t return to pick up or deliver until you activate your account online, by email or phone.  Once baby is born and you are ready for your 2nd diaper delivery and first pick up, you can access your account to schedule service to begin.  There is no extra charge for the pre-birth delivery. It counts as the first delivery of the 4 weeks that you would have pre-paid. Once your service is activated, you will have 3 more deliveries coming.

 

What quantity would you recommend?

On average, babies will use 10 diapers per day in the beginning. This quantity will be reduced around weeks 6-8!  We recommend starting with one case of diapers. There are 28 diapers per package of size 1 Nest diapers.  There are 4 packages in a case – or 112 diapers.  Once you start weekly service, you can make any adjustments to the quantity so you have the quantity you need.

What are the charges and what is included?

The service fee is $51.00 every 4 weeks.  This includes weekly delivery and pick up at your home, 4 bio bags per billing cycle and the Waste to Energy recycling program. 

Can I make changes to my order?

Yes, you can conveniently make changes by logging into your account.

 

What if I will be out of town?

If you are taking the diapers with you, you can schedule a larger quantity of diapers for the service date prior to your vacation.  You can also schedule to skip service. 

How many diapers will I get each week?

We deliver based on the package or case, you can select the correct quantity to best fit your needs.  Some prefer to receive deliveries each week. Others prefer to schedule a delivery for once every 4 weeks or every other week. 

What should I use to store the soiled diapers in?

We would recommend using a hamper that will hold a week’s worth of diapers and has a lid. We offer the Original Diaper Pail as an option, this pail is included in your service at no additional charge.   You may choose to register for a different diaper pail of your choice, as long as a typical tall kitchen garbage bag will fit inside as the pail liner, you should be able to use the bio bags we provide. 

If you choose to use the pail we provide, you can also add deodorizer disks to your account. Most will request these every 4 weeks.

 

What do I do on my delivery day?

Please set out your soiled diapers on the night before or by 7am on your delivery day. We suggest you set a weekly reminder in your cell phone to remind you.  You will also be able to set this reminder using our App, which will be released in early October. 

 

What do I do if I forget to set out my soiled diapers?

This is not a problem at all for us! Simply set out 2 weeks of soiled diapers the next week. This does not impact your service.

If you would prefer to return them, you can schedule an appointment to return them in either Bellevue or Tukwila.  We are happy to work with you to figure out the most convenient solution.  Most will just hold onto them until the next week.

Can I pick up and deliver my own diapers at your offices in Tukwila or Bellevue?

Yes, if you live outside our delivery area, you are more than welcome to set up a diaper service account and make your own pick-up and deliveries. The charges are the same.

 

Can I have my diapers delivered and picked up to an address other than my own?

Yes. Many of our customers live outside of our service area, but have arranged to have service to a friend’s home that is in our service area.

Will the nursery smell?

The odor is contained within the Baby Diaper Service pail that is provided with service. It is not air tight, but is the industry standard for diaper service pails. It does its best with a provided all natural citrus disc odor absorber, that lasts about 3-4 weeks that will be replaced with the service every 4 weeks unless requested more frequently.  A few other tricks are to sprinkle baking soda at the bottom of the diaper pail and periodically right inside the diaper bag.  You can also use a dryer sheet or there are DIY deodorizers on Google and Pinterest.